Table of Content
A Comcast technician will come out and provide a personal assessment of your home. You’ll get a customized security recommendation and a tutorial to help you use your system. You can control your Xfinity security system using the same remote control that you use for your Comcast cable. The 24/7 monitoring service has an average response time of 30 seconds.
(More on that in a minute.) Alone, the cost may not be worth it. But if you’re looking for security, internet, phone, and cable, or if you already have an Xfinity service, bundling with a Quad Play package may be an excellent deal. Smartphone Controls — All systems come with the Xfinity Mobile app for remote access and controls. Using the Xfinity Mobile app, you can check in on your home from virtually anywhere in the world.
Overall Value of Comcast Xfinity Home Security
Xfinity is a convenient solution to home security if you’re already using the company’s other services and plan to stick with them. It falls behind in home automation compatibility, price and customization when compared to other home security competitors. If Xfinity Home isn’t right for you, or if you just don’t want to deal with Comcast customer service, check out our Best Home Security Providers article. Ordering’s easy, installation’s convenient, and the professional monitoring aligns with industry standards. Xfinity doesn’t offer a classic email customer service option, but you can use Reddit, Twitter, or the direct chat to get help quickly. Or you can go to a brick-and-mortar Xfinity store if you like that better.
Below are items you will get in a basic Xfinity alarm system, plus upgraded options to bring your smart home to the next level. Brianne has a degree in English and creative writing from Westminster College and has spent 6+ years writing professional, research-based content. Before joining Reviews.org, she wrote safety and security content for ASecureLife.com. Her pieces and quotes are published across the web, including on MSN.com, Social Catfish, and Parents.com. Hobbies include wearing a seatbelt, wearing a life jacket, and keeping her arms and legs inside the ride at all times.
Xfinity Home pricing and packages
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You can customize the rules, too, so you only get necessary alerts. Xfinity Home is also compatible with some Zigbee products. You can get service from a third party, or you can contract with Xfinity to get an Xfinity or xFi Gateway installed in your home. Some of the links on our site are from our partners who compensate us.
What equipment Xfinity Home offers
But all in all, if you’re searching for straightforward packages and monitoring plans that won’t drain your bank account, then Xfinity Home might be a good fit for you. However, this service gives you 24-7 professional monitoring and access to home automation and video capabilities. We’ve had Comcast Xfinity Home on our radar for a long time. And we recently tested their products to see how they stack up against the competition.
It’s called Xfinity Home — and from our research and testing, these intelligent systems provide total home protection and smart home automation. While it’s not exactly cheap, their packages and plans are straightforward and easy to understand. Best of all, Xfinity offers deals if you bundle their other services with home security. But how do the packages, plans, and pricing compare to other brands on the market?
Xfinity Home Security Review 2022
Yes, Xfinity sells a few products of their own, and their systems integrate with third-party platforms so you can customize your smart home ecosystem. Best On-Demand Streaming Services 2022 If you’re looking for great on-demand content, check out our top five best streaming services... Have a previously installed system like an old ADT or Vivint alarm? You may be able to use parts of your existing system and save money on new equipment costs. Xfinity is a professionally installed system, with installation starting at $60.
Comcast has had a long reputation of less than stellar customer service. While our SecurityNerd was inquiring on the sales line about new Xfinity Home products, it took more than 30 minutes just to get a representative on the phone. While Xfinity does have 24/7 customer service, you can bet it will take some time getting in contact with a person. Representatives on chat and phone also answered questions differently, and our Security Nerd had to press for the right answer. There is also no opportunity for a doorbell camera or two-way talk with this system.
Stay updated on the latest products and services anytime, anywhere. As we mentioned, with Xfinity, the technician will come to your home to install the system. You'll pay anywhere between $60-$99 for professional installation. Only a few of the devices come from Xfinity itself, and the additional equipment list is a bit thin for a brand that doesn’t make its own stuff. Since the system’s compatibility is limited, most of the equipment is meh approaching blah. Xfinity Home is compatible with the myQ Garage remote controls by Chamberlain.
The Pro Protection plan offers 24/7 video monitoring, battery backup, as well as real-time alerts. More and includes 24/7 video monitoring, batter backup, real-time alerts, a search feature as well as a full week of recorded video in cloud storage. A couple of things we don’t like about Xfinity are the required two-year contracts and no options for do-it-yourself installation. Also, a few more security camera options would be nice.
But keep in mind, you’re required to sign a two-year contract, which we never like to see. Also, Xfinity’s customer service could use some improving. You can read more about this in our full review of Xfinity.
Another thing to consider is that Xfinity requires professional installation, meaning a technician must visit your home to install the system. Xfinity Home systems can be a bit pricey if you don’t bundle. They offer two main equipment packages and two monitoring plans.
Xfinity Security FAQs
You can read all about the latest available Xfinity deals and promotions on our dedicated page. Now, it would be nice if all you had to pay was $15 or $20 per month for home security and automation. Unfortunately, that’s just the tip of the iceberg with Xfinity Home. Customers are also required to sign a two-year professional monitoring agreement. Unfortunately, Xfinity Home requires professional installation.
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